ChotuApp

Privacy Policy

Last Updated: June 30, 2026

ChotuApp (“we,” “our,” or “us”)operates a hyperlocal, multi-shop ordering, delivery, and social commerceplatform serving customers, sellers, shopkeepers, and delivery riders inKarachi, Pakistan. The Service is available on Android and iOS. This PrivacyPolicy explains what information we collect, how we use it, and the choices youhave. By using the ChotuApp mobile application or related services(collectively, the “Service”), you agree to this Policy.

1.1 Account & Profile Information

•    Customer Accounts: name, phone number, emailaddress, password, and profile photo (optional).

•    Seller & Shopkeeper Accounts: business/shopname, owner name, CNIC, phone number, email, shop address, shop category, andbank/mobile wallet details for payouts.

•    Rider Accounts: name, CNIC, phone number,vehicle details, and bank/mobile wallet details for payouts.

1.2 Order & Delivery Information

•    Delivery Address: your home, work, or otherdelivery locations.

•    Order Information: items ordered, selectedshops, quantities, special instructions, and order history.

•    Bill Code Data: products, quantities, pricing,and total amount included in Bill Codes generated by sellers/shopkeepersthrough chat.

•    Voice Order Data: if you use voice ordering, wecollect and process the audio you submit to convert it into an order.

•    Payment Information: ChotuApp currently operateson a Cash on Delivery (COD) basis. We do not collect or store card or walletpayment credentials for customer orders. Where applicable, seller and riderpayout details (bank/wallet account numbers) are collected separately fordisbursing earnings.

1.3 Social Commerce — Feed, Stories & Chat

•    Feed Content: photos, product images,promotional posts, offers, and descriptions that sellers and shopkeeperspublish to the public Feed.

•    Stories: photos, product promotions, and offersuploaded as time-limited Stories, which automatically expire based on systemsettings.

•    Likes: we record which Feed posts you like.Comments are not supported on the platform.

•    Chat Messages: messages exchanged betweencustomers and sellers/shopkeepers, including any Feed post attached as a chatreference when a customer taps “Message” on a post.

•    Bill Codes in Chat: Bill Codes generated withinchat conversations, and your acceptance or rejection of them.

1.4 Location Data

•    Real-Time Location: used for live ordertracking, rider assignment, and connecting you with nearby shops during activedeliveries.

•    Marketing & Analytics: with your devicepermissions, we may also use location data to understand usage patterns indifferent areas, personalize offers, and improve service coverage planning.

1.5 Information Collected Automatically

•    Device Information: device model, operatingsystem (Android/iOS), unique device identifiers, and mobile networkinformation.

•    Usage Data: pages/screens viewed, features used,app crashes, and time spent on the Service, collected via Firebase to improveperformance and reliability.

1.6 Information from Third Parties

•    Mapping, distance, and address data from Google Maps.

•    App performance, crash reporting, and push notificationdata from Firebase.

•    To create and manage customer, seller, shopkeeper, andrider accounts, and verify identity.

•    To process Cash on Delivery orders, including assigningthe nearest available rider.

•    To enable multi-shop ordering and split items acrossparticipating shops.

•    To operate the Feed and Stories — publishing,displaying, and expiring content as configured.

•    To connect customers and sellers/shopkeepers throughin-app chat, including attaching referenced Feed posts.

•    To generate, deliver, and process Bill Codes, and tocreate an order only after you manually tap “Place Order” (accepting a BillCode alone does not create an order).

•    To provide live order tracking and estimated deliverytimes.

•    To send order updates, bill notifications, and servicealerts via SMS, push notification, or WhatsApp.

•    To process seller subscription billing (currently PKR0/month, configurable via the Admin Panel) and rider/shopkeeper deliverypayouts.

•    To manage seller-configured delivery (their owndelivery staff), which requires Admin approval before becoming active tocustomers.

•    To respond to customer support requests and resolvedisputes, including disputes over returns.

•    To apply product-level and shop-level Return Policysettings configured by sellers.

•    To detect, prevent, and investigate fraud, abuse, fakeaccounts, or violations of our Terms of Service.

•    To analyze usage trends, including via location andFirebase analytics, and improve app performance and features.

•    To send promotional offers and updates, where you havenot opted out.

•    To comply with applicable laws and respond to lawfulgovernment requests.

We do not sell your personalinformation. We share information only as described below:

•    With Sellers/Shopkeepers: your name, orderdetails, delivery address, chat messages, and Bill Code interactions are sharedwith the seller(s)/shopkeeper(s) you order from or message.

•    With Riders: your name, phone number, anddelivery address are shared with the rider assigned to your order, solely tocomplete delivery (applicable to ChotuApp Rider deliveries; seller's owndelivery staff receive the same information from the seller directly).

•    With Other Users (Feed): content you publish tothe public Feed or Stories as a seller/shopkeeper (photos, product details,offers, promotions) is visible to all app users.

•    With Service Providers: Google (Maps) andFirebase (Google), who provide location, hosting, analytics, crash reporting,and push notification services on our behalf, under their respective dataprocessing terms.

•    With Town/Area Admins: operational data (orders,shops, riders, subscription status, delivery approvals) within their assignedarea, for day-to-day platform management.

•    For Legal Reasons: where required by law, courtorder, or to protect the rights, safety, or property of ChotuApp, our users, orthe public.

•    Business Transfers: in connection with a merger,acquisition, investment, or sale of assets, subject to standard confidentialityprotections.

We retain personal informationfor as long as your account is active or as needed to provide the Service,comply with legal obligations, resolve disputes, and enforce our agreements.Chat messages, Bill Codes, Feed posts, and order records may be retained forrecord-keeping and dispute-resolution purposes even after a Story has expiredor a conversation has ended.

We use reasonableadministrative, technical, and physical safeguards designed to protect yourinformation, including encrypted data transmission and restricted access topersonal data. However, no method of transmission or storage is 100% secure,and we cannot guarantee absolute security.

•    Access & Correction: you may review andupdate your account information at any time through the app.

•    Location Permissions: you can disable locationaccess through your device settings, though this may limit features such aslive tracking, nearby-shop discovery, and personalized offers.

•    Feed & Story Visibility: sellers andshopkeepers control whether a product or post is shared to the public Feed viathe “Share to Feed” toggle; Stories expire automatically per system settings.

•    Marketing Communications: you can opt out ofpromotional messages by following the unsubscribe instructions in the messageor contacting support.

•    Account Deletion: you may request deletion ofyour account and associated personal data by contacting us, subject to legalretention requirements.

The Service is not directed toindividuals under the age of 18. We do not knowingly collect personalinformation from children. If we learn that we have collected such information,we will take steps to delete it.

In addition to the sectionsabove, seller, shopkeeper, and rider partners acknowledge that operational data(such as order volume, subscription status, ratings, delivery times, returnrates, Feed/Story activity, and earnings) may be used by ChotuApp for performanceevaluation, payouts, and platform-wide analytics, and may be visible torelevant town/area administrators for operational oversight. Sellers offeringtheir own delivery acknowledge that their delivery option remains inactive tocustomers until approved by ChotuApp Admin.

The Service integratesthird-party services, including Google Maps (for location and delivery routing)and Firebase (for hosting, analytics, crash reporting, and push notifications).We are not responsible for the privacy practices of these third parties, and weencourage you to review their respective privacy policies.

We may update this PrivacyPolicy from time to time to reflect changes in our practices, new features, orlegal requirements. We will notify you of material changes through the app, andthe “Last Updated” date above will be revised accordingly. Continued use of theService after changes take effect constitutes acceptance of the revised Policy.

If you have questions, concerns,or requests regarding this Privacy Policy or your personal data, please contactus at:

•    ChotuApp Support — Phone / WhatsApp: 0322-2706174
https://app.developerschotuapp.online/privacy-policy